Service Operations Management

General

Prefix

MGMT

Course Number

485

Course Level

Undergraduate

College/School

Herberger Business School

Description

Design and management of service delivery systems. Operational aspects of service organizations: understanding customer satisfaction, selecting, training, and empowering employees, matching technology to strategy, defining and measuring quality, and designing facilities.

Prerequisites

Credits

Min

3

Max

3

Repeatable

No

Goals and Diversity

MN Goal Course

No

Cultural Diversity

No

Learning Outcomes

Outcome

Identify and/or explore the applicability of operations management concepts to the design and management of service delivery systems.

Outcome

Compare and contrast problems of designing, producing, and delivering services.

Outcome

Identify the key elements of a successful service organization.

Outcome

Show an improvement in their oral and written communication skills through assignments.

Dependencies

Programs

MGMT485 is a completion requirement for: