Service Operations Management
General
Prefix
MGMT
Course Number
485
Course Level
Undergraduate
Department/Unit(s)
College/School
Herberger Business School
Description
Design and management of service delivery systems. Operational aspects of service organizations: understanding customer satisfaction, selecting, training, and empowering employees, matching technology to strategy, defining and measuring quality, and designing facilities.
Prerequisites
Credits
Min
3
Max
3
Repeatable
No
Goals and Diversity
MN Goal Course
No
Cultural Diversity
No
Learning Outcomes
Outcome
Identify and/or explore the applicability of operations management concepts to the design and management of service delivery systems.
Outcome
Compare and contrast problems of designing, producing, and delivering services.
Outcome
Identify the key elements of a successful service organization.
Outcome
Show an improvement in their oral and written communication skills through assignments.
Dependencies
Programs
MGMT485
is a
completion requirement
for: