MGMT485
Download as PDF
Service Operations Management
Prefix
MGMT
Course Number
485
Course ID
00001159
Course Level
Undergraduate
Instructional Type
Lecture
Grade Type
A-F Only
Department/Unit(s)
College/School
Herberger Business School
Description
Design and management of service delivery systems. Operational aspects of service organizations: understanding customer satisfaction, selecting, training, and empowering employees, matching technology to strategy, defining and measuring quality, and designing facilities.