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Communication and Interpersonal Conflict

General

Prefix

CMST

Course Number

321

Course Level

Undergraduate

Department/Unit(s)

College/School

College of Liberal Arts

Description

Theories and methods of managing interpersonal conflict which emphasize collaborative communication.

Credits

Min

3

Max

3

Repeatable

No

Goals and Diversity

Learning Outcomes

Outcome

Distinguish between the concepts interests and positions as they relate to conflict situations.

Outcome

Explain the role of and identify types of goals commonly present in conflict interaction.

Outcome

Describe and identify a constructive negotiation model and apply it to a conflict scenario.

Outcome

Explain the difference between various styles of conflict management.

Course Outline

Course Outline

Introduction to Conflict Theories. 20% Systems Approaches to Conflict in Interpersonal Communication. 20% Negotiation and Mediation Strategies in Public and Private Contexts. 20% Applied Conflict Theories in Group Dynamics. 20% Forgiveness, Reconciliation, and Repair in Close Relationships. 20%

Dependencies

Courses

CMST321 is a prerequisite for:

Programs

CMST321 is a completion requirement for: