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CMST 321. Communication and Interpersonal Conflict

Credits: 3
Department: Communication Studies
Description: Theories and methods of managing interpersonal conflict which emphasize collaborative communication.
Semester Offered:
  • Fall
  • Spring
Grading Method: ABCDF

Student Learning Outcomes

1. Students will distinguish between the concepts interests and positions as they relate to conflict situations.
2. Students will explain the role of and identify types of goals commonly present in conflict interaction.
3. Students will describe and identify a constructive negotiation model and apply it to a conflict scenario.
4. Students will explain the difference between various styles of conflict management.

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