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MGMT 485. Service Operations Management

Credits: 3
Department: Management
Description: Design and management of service delivery systems. Operational aspects of service organizations: understanding customer satisfaction, selecting, training, and empowering employees, matching technology to strategy, defining and measuring quality, and designing facilities.
Prerequisites: MGMT 383
Semester Offered: Fall
Grading Method: ABCDF

Student Learning Outcomes

1. Identify and/or explore the applicability of operations management concepts to the design and management of service delivery systems.
2. Compare and contrast problems of designing, producing, and delivering services.
3. Identify the key elements of a successful service organization.
4. Show an improvement in their oral and written communication skills through assignments.

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