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MGMT 486. Managing for Quality

Credits: 3
Department: Management
Description: Total quality management for manufacturing and service organizations: including strategic quality planning, understanding customer satisfaction, the role of human resources, benchmarking, quality costs, statistical tools and reengineering.
Prerequisites: MGMT 383
Semester Offered: Spring
Grading Method: ABCDF

Student Learning Outcomes

1. Identify, define, and/or describe the concepts, tools, and practices in the management of Quality.
2. Identify, conduct, and/or describe quality assessment, and quality improvement planning and implementation.
3. Identify and/or explain or discuss related topics such as strategic planning, leadership, process improvement, customer satisfaction, and supplier relations.

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